Welcome to Hausbasic!

At Hausbasic, we believe that shopping for your home, family, and everyday needs should be convenient, transparent, and enjoyable. Whether you're purchasing electrical appliances, furniture, toys and games, home essentials, or products from our other collections, we aim to provide a reliable and straightforward shipping experience.

We understand that receiving your order safely and knowing when to expect it are important parts of online shopping. That's why we've created this comprehensive Shipping Policy to explain how orders are processed, shipped, tracked, and delivered.

Hausbasic offers FREE standard shipping on eligible orders, with no minimum purchase requirement.

Because our store features a wide variety of products with different sizes, weights, packaging requirements, and fulfillment arrangements, shipping and delivery times may vary from one product to another.

Please check the individual product description for its estimated delivery timeframe before completing your purchase.

This Shipping Policy applies to orders placed through the official Hausbasic online store.

By placing an order with Hausbasic, you acknowledge that you have been provided access to our shipping terms. Nothing in this policy limits the rights or protections available to you under applicable consumer protection laws.

2. Free Shipping on Eligible Orders

At Hausbasic, we want our customers to shop without worrying about standard shipping charges.

We offer FREE standard shipping on all qualifying purchases shipped to eligible addresses supported by our checkout system.

Our free shipping offer includes:

• No minimum order value required.

• No additional standard shipping charge for eligible orders.

• Free standard delivery for qualifying products across our available collections.

• No need to enter a promotional code to receive free standard shipping.

• Shipping charges for qualifying standard delivery are covered by Hausbasic.

Whether you're purchasing a small household accessory, an electrical appliance, a toy, or a larger home furnishing, qualifying orders are eligible for our free standard shipping offer.

Certain oversized items or deliveries requiring specialized arrangements may have additional service requirements. If a separate optional delivery service or an exceptional charge applies, it will be clearly disclosed and require your agreement before proceeding.

We do not add undisclosed shipping fees after an order has been placed.

Free shipping refers to the shipping service offered and does not automatically include optional services such as professional assembly, installation, expedited delivery, or specialized in-home placement.

3. Shipping Destinations and Service Availability

Hausbasic primarily serves customers shopping in the United States.

Shipping availability is determined by the delivery address entered during checkout, the product being purchased, and the delivery services available for that location.

We ship to eligible addresses accepted through our online checkout system.

Please note that shipping availability can vary based on:

• The customer's state, city, or ZIP code.

• Whether the destination is residential or commercial.

• Product size, weight, or packaging dimensions.

• Carrier delivery restrictions.

• Local delivery accessibility.

• Availability of freight or specialized carriers.

• Product-specific shipping restrictions.

• Remote or difficult-to-access delivery destinations.

Certain products, especially large furniture or oversized appliances, may not be available for delivery to every ZIP code.

If we determine after an order is placed that we cannot fulfill delivery to the address provided, we will contact you to discuss available options.

If an acceptable shipping arrangement cannot be made, we will cancel the affected item or order and issue the appropriate refund.

Shipping to destinations outside our supported checkout regions is not guaranteed.

4. Product-Specific Shipping and Delivery Times

Important: Hausbasic does not apply one fixed delivery timeframe to every product.

Our website features products from multiple categories with different fulfillment and shipping requirements.

For this reason, the estimated delivery timeframe for each product is provided in its individual product description.

Before placing an order, we strongly recommend reviewing the shipping or delivery information displayed on the product page.

Delivery estimates may vary depending on:

• Product category.

• Product availability.

• Warehouse or fulfillment location.

• Order preparation requirements.

• Shipping carrier.

• Package dimensions and weight.

• Delivery destination.

• Seasonal order volume.

• Weather conditions.

• Transportation and logistics circumstances.

• Special handling requirements.

For example, a small household accessory may have a different estimated delivery timeframe than a large sofa, storage cabinet, or major electrical appliance.

The delivery information displayed for a specific product is intended to provide the most relevant estimate for that item.

If your order contains multiple products, the products may have different estimated delivery dates.

When a product's estimated delivery timeframe is not displayed or is unclear, please contact our customer support team before ordering.

Estimated delivery dates are not guaranteed arrival dates unless a delivery guarantee is expressly offered.

However, estimated delivery times do not eliminate our responsibility to comply with applicable shipping deadlines and consumer protection laws.

5. Order Processing and Fulfillment

Once you place an order with Hausbasic, your order enters our fulfillment process.

Depending on the product, order preparation may involve:

1. Receiving and verifying order information.

2. Confirming payment authorization.

3. Checking product availability.

4. Preparing products for packaging.

5. Conducting applicable fulfillment or product checks.

6. Arranging packing and shipping labels.

7. Coordinating with the warehouse or fulfillment partner.

8. Transferring the shipment to the designated carrier.

Processing time is the period required to prepare an order for shipment.

Shipping transit time is the period between the carrier receiving the package and its delivery to the destination.

These are two different stages of order fulfillment.

Where separate processing and transit estimates are provided, customers should consider both when evaluating the expected delivery timeframe.

If a product description provides a combined estimated delivery period, that estimate should be understood as the anticipated total delivery period unless otherwise stated.

Orders are generally processed during applicable warehouse or fulfillment business days.

Weekends, public holidays, and warehouse closures may affect processing schedules.

The time needed to fulfill an order can vary depending on the product's availability, category, and fulfillment arrangement.

Hausbasic does not promise the same processing period for every product.

All shipping representations remain subject to applicable consumer protection requirements.

6. Order Confirmation

After successfully placing an order, customers should receive an order confirmation at the email address provided during checkout.

The confirmation generally includes important information such as:

• Order number.

• Purchased products.

• Product quantities.

• Billing and delivery information.

• Order total.

• Payment confirmation details.

• Relevant order information.

Receiving an order confirmation means that we have received your order.

It does not necessarily mean that the package has already been shipped or handed over to the delivery carrier.

Customers should carefully review their order confirmation to ensure that the shipping address and purchased items are correct.

If you notice an error, please contact Hausbasic customer support as soon as possible.

7. Shipment Confirmation and Tracking

Once your order has been dispatched, shipment confirmation and tracking information will be provided when available.

Depending on the shipping method and carrier, tracking information may include:

• Tracking number.

• Shipping carrier.

• Shipment status.

• Estimated delivery date.

• Current package location.

• Delivery attempts.

• Delivery confirmation.

Customers may use the provided tracking information to monitor the progress of their shipments.

Please remember that tracking updates are controlled by the shipping carrier and may not appear immediately after shipment confirmation.

A tracking number may initially show statuses such as "Label Created," "Shipment Information Received," or "Awaiting Carrier Pickup."

These statuses do not necessarily mean the carrier has received the physical package.

Tracking information may take additional time to update as the package moves through the shipping network.

Some specialized freight deliveries may use alternative tracking or appointment systems.

If tracking information is unavailable, inactive for an unusual period, or appears incorrect, please contact our customer support team.

8. Multiple Items and Separate Shipments

Hausbasic offers products across numerous categories, and certain items may be fulfilled from different locations or through different fulfillment partners.

As a result, products purchased in a single order may be shipped separately.

This means:

• Items may arrive in multiple packages.

• Packages may have different tracking numbers.

• Delivery dates may vary between items.

• Some products may arrive earlier than others.

• Large items may be delivered through a different carrier from smaller products.

For example, if you order an electrical appliance, a piece of furniture, and a toy, the products may not necessarily arrive together.

Separate shipments do not mean that part of your order has been forgotten or canceled.

Whenever shipment details are available, we will provide the appropriate shipping information.

Eligible standard shipments remain free even when an order is divided into multiple packages.

If any item in your order becomes unavailable or experiences a significant fulfillment issue, we will contact you to discuss the available options.

9. Shipping of Furniture and Oversized Products

Certain Hausbasic products require additional care during shipping because of their dimensions, weight, packaging, or handling requirements.

These products may include:

• Sofas and couches.

• Beds and bed frames.

• Dining tables.

• Cabinets and storage furniture.

• Desks and shelving units.

• Large electrical appliances.

• Oversized home furnishings.

• Other bulky or heavy household products.

Large and oversized items may require specialized packaging, additional handling, or freight transportation.

Their shipping and delivery arrangements may differ from those of regular parcels.

For applicable products, the product description may contain important delivery information regarding:

• Estimated delivery timeframe.

• Delivery service type.

• Package dimensions.

• Number of packages.

• Assembly requirements.

• Special delivery conditions.

• Appointment scheduling.

• Access restrictions.

Customers purchasing furniture or other large products should carefully read the individual product description before ordering.

Freight and Scheduled Deliveries

Certain oversized items may be delivered by a freight company or specialized delivery provider rather than a regular parcel carrier.

Where applicable, the carrier may contact the customer to arrange a suitable delivery date or appointment.

Customers may need to provide a valid telephone number so the delivery provider can coordinate the shipment.

If an appointment is required, customers should make reasonable arrangements to be available at the agreed time.

Delivery Location and Placement

The type of delivery service provided depends on the product and the carrier.

A delivery may involve standard doorstep delivery, curbside delivery, or another service expressly described on the product page or agreed upon before delivery.

In-home placement, room-of-choice delivery, unpacking, assembly, installation, and removal of old furniture are not automatically included in free standard shipping.

Such services are included only when explicitly stated as part of the product offer or separately agreed upon.

Delivery Access Requirements

For larger products, customers should ensure that the delivery location is reasonably accessible.

Depending on the product, this may include checking:

• Doorway dimensions.

• Hallway clearance.

• Staircase access.

• Elevator availability.

• Building restrictions.

• Loading areas.

• Driveway accessibility.

• Entry and delivery instructions.

If the carrier cannot safely complete delivery because of a documented access issue, we will work with the customer to determine available redelivery or alternative arrangements.

Any additional fees for optional services or customer-requested changes will be communicated before the customer agrees to them.

These arrangements do not override applicable consumer rights when a delivery problem is caused by Hausbasic or its fulfillment providers.

10. Shipping of Electrical Appliances and Special Products

Electrical appliances and certain household products may require particular packaging or transportation arrangements.

Depending on the item, additional shipping precautions may apply to products containing:

• Rechargeable batteries.

• Lithium-ion batteries.

• Electronic components.

• Fragile glass or ceramic parts.

• Large electrical components.

• Other carrier-regulated materials.

Applicable products will be shipped using appropriate methods permitted by the relevant carrier and transportation requirements.

Some products may be subject to limitations on transportation methods or eligible delivery destinations.

Where a product has specific shipping restrictions, we aim to make the relevant information available before purchase.

Customers should also review the individual product description for information about product compatibility, voltage, assembly, or installation where relevant.

11. Business Days, Weekends, and Holidays

Shipping and processing schedules may be affected by weekends and public holidays.

Unless otherwise stated, a business day generally refers to Monday through Friday, excluding applicable public holidays.

However, certain shipping carriers and fulfillment partners may operate on different schedules.

Order processing, carrier pickup, transportation, and final delivery may therefore occur on different days.

During major shopping seasons, public holidays, severe weather events, or periods of increased carrier demand, some shipments may experience delays.

Customers should refer to the individual product's delivery information and subsequent carrier updates for the most relevant estimate.

12. Delivery Delays and Unexpected Circumstances

We work to have orders dispatched and delivered within the applicable advertised timeframes.

However, unexpected circumstances may sometimes affect processing or transportation.

Potential causes of delays include:

• Severe weather.

• Natural disasters.

• Carrier disruptions.

• Transportation interruptions.

• High seasonal shipping volume.

• Unexpected inventory shortages.

• Warehouse operational issues.

• Public holidays.

• Incorrect or incomplete shipping information.

• Delivery access restrictions.

• Product-specific fulfillment complications.

• Governmental or transportation restrictions.

• Other circumstances outside normal shipping operations.

If we become aware that an order cannot be shipped within its applicable promised shipping period, we will follow the relevant legal requirements for notifying the customer.

Where required, the customer will be informed about the delay, a revised shipping date if one can reasonably be provided, and the available cancellation and refund options.

Customers will not be required to accept an indefinite shipping delay.

If the customer does not consent to a delay when consent is legally required, the affected unshipped order will be canceled and refunded in accordance with applicable law.

We aim to communicate meaningful shipping issues clearly rather than leaving customers without information.

13. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify the following information before submitting your order:

• Full recipient name.

• Street address.

• Apartment, suite, or unit number, if applicable.

• City.

• State.

• ZIP code.

• Contact telephone number, where necessary.

• Any relevant delivery instructions.

Incorrect or incomplete addresses can result in shipping delays, unsuccessful delivery attempts, or packages being returned to the sender.

If you discover an address error after placing an order, contact us immediately.

We will attempt to correct the information if the order has not reached a stage where changes are no longer possible.

Once an order has been shipped, address modifications may be restricted by the carrier.

We cannot guarantee that a shipping address can be changed after dispatch.

If an item is returned because of a customer-provided address error, we will review available reshipment or refund options and explain any applicable charges before proceeding.

If an addressing error was caused by Hausbasic or our fulfillment provider, we will work to resolve the issue without imposing the resulting correction costs on the customer.

14. Order Changes After Purchase

We understand that customers may occasionally need to update their orders.

If you need to make a change, please contact us as soon as possible.

Changes may include:

• Correcting shipping information.

• Updating delivery instructions.

• Changing a product variant.

• Modifying product quantity.

• Requesting an order cancellation.

Whether an order can be modified depends on its fulfillment status and product-specific circumstances.

Once an order has entered an advanced fulfillment stage or has been dispatched, certain changes may no longer be possible.

If a change cannot be made, our support team will explain the available alternatives.

Any applicable cancellation and return rights remain governed by our policies and applicable law.

15. Delivery Attempts and Unsuccessful Deliveries

Shipping carriers may occasionally be unable to complete a delivery on the first attempt.

This may happen when:

• The customer is unavailable for a required signature.

• The destination is inaccessible.

• An apartment or building requires additional access instructions.

• The shipping address is incomplete.

• A scheduled delivery appointment is missed.

• The carrier encounters an operational or safety issue.

Depending on the carrier, another delivery attempt, delivery appointment, pickup arrangement, or return-to-sender process may be initiated.

Customers should review carrier notifications and respond promptly when additional information or action is required.

If your package is marked as undeliverable, please contact our support team so we can review the shipment status.

Where additional arrangements are needed, we will explain the available options and any properly disclosed costs.

16. Packages Marked as Delivered but Not Received

If your tracking information shows that a package has been delivered but you cannot locate it, please contact Hausbasic.

Before contacting us, you may also wish to:

1. Check your front entrance, porch, or other usual delivery locations.

2. Look around your property for a securely placed package.

3. Check with household members who may have accepted delivery.

4. Contact your building reception or property manager, if applicable.

5. Review any delivery photograph or information provided by the carrier.

6. Verify that the shipping address on your order is correct.

If you are still unable to locate the shipment, contact our customer support team with your order number and tracking details.

We may coordinate with the shipping carrier to investigate the delivery confirmation, location information, or proof of delivery.

Each case will be reviewed according to the available evidence and applicable customer protections.

A carrier's "Delivered" status does not automatically resolve every missing-package claim.

If an order has not been properly delivered, we will work toward an appropriate resolution, which may include locating the shipment, arranging a replacement, or issuing a refund where required or appropriate.

17. Lost Packages

Although shipping carriers handle a large number of deliveries successfully, packages may occasionally become lost during transit.

If your shipment appears lost, please contact our customer support team.

We may review:

• Your order details.

• Tracking history.

• Carrier shipment records.

• Delivery destination.

• Latest available carrier updates.

• Any information needed to identify the package.

Where necessary, we may initiate an investigation with the carrier or relevant fulfillment partner.

If a shipment is confirmed lost or cannot be properly delivered, we will work with the customer to determine an appropriate resolution.

Depending on the circumstances and applicable legal rights, this may involve a replacement shipment, cancellation, or refund.

Customers will not be required to resolve a fulfillment failure caused by Hausbasic entirely on their own.

18. Damaged Packages and Items

We understand how disappointing it can be to receive an item that has been damaged during transportation.

Our goal is to ensure that products arrive in acceptable condition.

If your order arrives damaged, broken, incomplete, or visibly affected by shipping-related damage, please contact our customer support team as soon as reasonably possible.

To help us review the issue efficiently, we may request:

• Your order number.

• A description of the damage.

• Clear photographs of the affected item.

• Photographs of the outer packaging, if available.

• Photographs showing visible damage to the shipping carton.

• Information about missing or broken components.

Please retain the original packaging and damaged product where reasonably possible until we have provided instructions.

This can help with carrier investigations, product assessments, and replacement arrangements.

Depending on the nature of the damage, product availability, and applicable consumer rights, a resolution may include:

• Replacement of the damaged item.

• Replacement of an affected component.

• An agreed partial refund.

• A full refund.

• Another reasonable and mutually agreed resolution.

Customers are not required to accept a partial refund instead of another remedy to which they are legally entitled.

For significant furniture or appliance damage, we may need additional information to arrange a suitable remedy.

19. Missing Items or Incomplete Orders

If you receive a package and believe that one or more ordered items are missing, please first check whether your order was divided into separate shipments.

Some products may arrive in multiple packages with different tracking information.

If all expected shipments have arrived and an item is still missing, contact Hausbasic customer support.

Please provide your order number and identify the missing product or component.

We will review the order, fulfillment records, and shipping information.

If an item or component was omitted during fulfillment, we will work to provide an appropriate correction, replacement, or refund.

20. Product Availability and Out-of-Stock Items

We make reasonable efforts to maintain accurate product availability information.

However, inventory availability can occasionally change because of unexpected demand, supplier issues, fulfillment discrepancies, or other operational circumstances.

In the event that a purchased item becomes unavailable, we will contact the customer to explain the situation.

Depending on the circumstances, available options may include:

• Waiting for an available replacement shipment date, with the customer's required consent.

• Selecting an alternative product with the customer's agreement.

• Removing the unavailable item from a multi-item order.

• Canceling the affected item.

• Receiving a refund for the unavailable item.

We will not substitute a materially different product without the customer's agreement.

Unshipped orders that cannot be fulfilled will be handled in accordance with applicable cancellation and refund requirements.

21. Shipping Restrictions

Certain products may be subject to shipping restrictions because of their size, weight, materials, category, or carrier requirements.

Examples may include:

• Very large furniture.

• Certain battery-powered products.

• Oversized household appliances.

• Fragile items requiring specialized handling.

• Products with applicable transportation restrictions.

Shipping may also be unavailable to certain addresses that cannot be served by the necessary delivery carrier.

If a shipping restriction affects your order, we will contact you when necessary and explain the available options.

We reserve the right to decline or cancel an order that cannot legally or reasonably be shipped to the requested destination.

If payment has already been collected for an order that we cannot fulfill, an appropriate refund will be issued.

22. Shipping to P.O. Boxes and Special Addresses

Delivery to P.O. Boxes, military addresses, forwarding services, or other special address types depends on the carrier and the products being ordered.

Some standard parcel shipments may be compatible with these addresses.

However, large furniture, freight shipments, and certain restricted products generally require a physical street address that the selected carrier can service.

Customers should verify that their address is accepted at checkout.

If an order cannot be delivered to the provided address, our customer support team may contact the customer to request an eligible alternative address.

If suitable delivery arrangements cannot be made, we will arrange an appropriate cancellation and refund for the affected items.

23. Package Inspection Upon Delivery

We encourage customers to inspect their packages after receiving them.

For standard packages, check the outer packaging and product for visible damage.

For larger furniture and appliance deliveries, customers should pay particular attention to the condition of the packaging and any visible damage to the item.

Where possible, document significant visible damage with photographs.

If a delivery provider requests confirmation of receipt, customers should avoid confirming that an item is free from visible damage when damage is clearly present.

When practical, customers may note visible shipping damage on the carrier's delivery documentation.

However, signing for a package or failing to document damage immediately does not automatically eliminate any rights that may apply under consumer protection laws or our return and refund policies.

If damage is discovered after unpacking, contact us promptly for assistance.

24. Shipping and Our 30-Day Return Policy

Hausbasic offers a 30-day return policy for eligible products, subject to the conditions described in our separate Return & Refund Policy.

Because our catalog includes products of many different sizes, types, and categories, the procedures for returning an item may vary.

For example, returning a small household accessory may involve a different process from returning a large sofa, cabinet, or appliance.

Customers should consult our Return & Refund Policy for complete information regarding:

• Return eligibility.

• Return request deadlines.

• Product condition requirements.

• Return authorization.

• Return shipping arrangements.

• Refund processing.

• Exchanges or replacements.

• Product-specific exclusions.

• Oversized or heavy item returns.

Important: Free outbound standard shipping does not automatically mean that every customer-initiated return includes free return shipping.

Any applicable return shipping charges or special handling conditions will be governed by the disclosed Return & Refund Policy and applicable law.

This Shipping Policy does not replace or override the Return & Refund Policy.

25. Special Return Considerations for Large and Bulky Items

Furniture, large appliances, and other oversized products may require special arrangements when a customer requests a return.

Depending on the item and circumstances, the return process may involve:

• Carrier pickup scheduling.

• Specialized packaging requirements.

• Freight return arrangements.

• Additional handling coordination.

• Inspection of returned merchandise.

• Review of product condition and return eligibility.

In certain eligible situations, Hausbasic may offer the customer an optional partial refund or another mutually agreed resolution rather than arranging a physical return.

For example, an agreed partial refund may be considered when a customer wishes to keep an eligible item despite a minor issue.

Any such arrangement will be assessed individually.

A partial refund is not automatically available for every product or return request.

Customers are never required to accept an optional partial refund in place of a refund, replacement, or other remedy to which they are legally entitled.

Additional information about oversized returns, return costs, eligibility, and available refund options will be provided in our Return & Refund Policy.

26. Order Cancellations Before Shipment

Customers who wish to cancel an order should contact Hausbasic customer support as soon as possible.

If an order has not shipped and can still be canceled through our fulfillment system, we will assist with the cancellation.

Certain orders may enter fulfillment shortly after they are placed, which can limit the ability to make immediate changes.

If an order has already shipped, the available options may depend on the product, carrier, return eligibility, and applicable law.

Where an order cannot be shipped within the promised shipping timeframe, customers will receive the legally required delay and cancellation options.

If a valid cancellation qualifies for a refund, the refund will be processed according to the applicable requirements and our refund procedures.

27. Delivery Estimates During Promotional and Holiday Periods

During promotional events and major shopping seasons, demand for certain products may increase significantly.

Examples include:

• Black Friday.

• Cyber Monday.

• Christmas and year-end holidays.

• Major seasonal sales.

• Other special promotional events.

Increased fulfillment volume and transportation demand may affect shipping schedules.

Where reasonably possible, updated delivery information will be displayed on applicable product pages or communicated to affected customers.

Customers who require an order by a specific date should review the product's estimated delivery period carefully before ordering.

Unless expressly guaranteed, Hausbasic cannot promise arrival by a particular holiday, event, or personal deadline.

Any legally required shipping commitments and delay remedies continue to apply.

28. Carrier Selection and Delivery Methods

Hausbasic may use different shipping carriers and fulfillment services depending on the product and destination.

The carrier selected for a particular order may depend on:

• Product weight.

• Product dimensions.

• Delivery location.

• Warehouse availability.

• Transportation requirements.

• Carrier service coverage.

• Specialized handling requirements.

Standard parcels and oversized freight shipments may use different transportation networks.

The carrier responsible for a shipment may be identified in the available dispatch or tracking information.

Specific carrier requests cannot always be accommodated.

If a particular shipping service is available as an optional selection, its terms and any applicable charges will be disclosed before purchase or before a separate service arrangement is accepted.

29. Customer Responsibilities

To help ensure a smooth delivery experience, we ask customers to:

• Provide complete and accurate shipping details.

• Review the product description before purchase.

• Read the applicable estimated delivery timeframe.

• Monitor relevant shipment notifications.

• Respond to requests for delivery clarification where necessary.

• Be available for scheduled freight appointments when applicable.

• Ensure reasonable access for large product deliveries.

• Contact our support team promptly if a shipping issue occurs.

These expectations are intended to support efficient delivery.

They do not transfer responsibility for Hausbasic's fulfillment obligations to the customer or limit applicable statutory rights.

30. Our Shipping Commitments

At Hausbasic, we aim to provide customers with a transparent and dependable shopping experience.

Our shipping commitments include:

Clear Delivery Information: We provide product-specific delivery information so customers can review relevant estimates before purchasing.

Free Standard Shipping: Eligible purchases qualify for complimentary standard shipping without a minimum order requirement.

Order Communication: We aim to provide appropriate order and shipment updates through our available communication systems.

Support for Shipping Issues: Customers can contact us for assistance with delays, missing packages, damaged goods, or delivery questions.

Product-Specific Handling: Different products may require different fulfillment methods, and we aim to make material shipping requirements clear.

Customer Protection: We honor applicable consumer rights relating to shipping deadlines, order cancellations, refunds, and unfulfilled purchases.

Our goal is to make shopping with Hausbasic convenient from the moment an order is placed through successful delivery.

31. Changes to This Shipping Policy

Hausbasic may update this Shipping Policy from time to time to reflect changes in:

• Shipping operations.

• Delivery partners.

• Product categories.

• Fulfillment procedures.

• Service availability.

• Business practices.

• Applicable legal or regulatory requirements.

When updates are made, the revised policy will be published on our website with an updated revision date.

Material changes will not retroactively remove rights or commitments that apply to previously placed orders.

We encourage customers to review this page periodically for current shipping information.

32. Contact Us

If you have questions about shipping, delivery times, order tracking, furniture delivery, missing packages, or any other shipping-related matter, please contact the Hausbasic customer support team.

We are here to help you understand your order status and resolve delivery concerns.

Store Name: Hausbasic

Customer Support Email: [Insert Official Support Email]

Website: [Insert Official Website URL]

When contacting us about an existing order, please include your order number and a brief explanation of your inquiry.

Providing relevant information helps our support team review your request more efficiently.

Frequently Asked Questions

1. Does Hausbasic offer free shipping?

Yes. Hausbasic offers free standard shipping on eligible orders, with no minimum purchase requirement. Optional or exceptional delivery services, if applicable, will be separately disclosed.

2. How long does shipping take?

Delivery times vary depending on the product. Please review the estimated delivery timeframe in the individual product description before purchasing. We do not apply one standard delivery estimate to every item.

3. Why do different products have different delivery times?

Hausbasic offers a wide range of products, including furniture, electrical appliances, toys, and household essentials. Products may differ in size, availability, warehouse location, packaging, and carrier requirements.

4. Can multiple items from one order arrive separately?

Yes. Items may be shipped from different fulfillment locations or through different carriers. As a result, your order may arrive in multiple packages on different dates.

5. Do you charge extra for furniture delivery?

Eligible standard shipping is free. Some large or oversized products may require specialized delivery arrangements. Any optional services or exceptional charges will be communicated before you agree to them.

6. Will I receive a tracking number?

Tracking information is provided when available after dispatch. Certain specialized deliveries may use alternative tracking or appointment arrangements.

7. What should I do if my package is delayed?

First, review the tracking information if available. If the shipment is significantly delayed or has not shipped within the applicable promised timeframe, please contact Hausbasic customer support. We will assist and provide the required cancellation or refund options where applicable.

8. What happens if my package is lost?

Contact our customer support team with your order number. We will review the shipment and coordinate with the carrier or fulfillment provider where needed. An appropriate remedy may include a replacement or refund, depending on the circumstances and applicable rights.

9. What if my furniture or appliance arrives damaged?

Please contact us as soon as reasonably possible and provide photographs of the damage if available. We will review the issue and discuss the appropriate replacement, repair, partial refund, full refund, or other remedy.

10. Can I change my shipping address after placing an order?

Contact us immediately if you need to correct your address. We will attempt to make the requested change if the order's fulfillment status allows it. Changes cannot be guaranteed once an order has shipped.

11. Can I cancel my order before it ships?

You may request cancellation by contacting customer support. Whether a voluntary cancellation can be completed depends on the order's fulfillment status. Your statutory cancellation rights in cases of shipping delay or nonfulfillment remain unaffected.

12. Do you ship furniture and large household products?

Yes, eligible furniture and oversized household items may be offered for delivery. The available service and delivery requirements depend on the individual product and shipping destination. Please check the product description before ordering.

13. What if I am not home during delivery?

The carrier may attempt redelivery, request further instructions, schedule another appointment, or use another permitted delivery process. Please follow the carrier's instructions and contact us if additional assistance is required.

14. Do you offer free returns?

Free standard outbound shipping and free return shipping are different services. Return shipping arrangements, costs, and eligibility are explained in our separate Return & Refund Policy.

15. Can I receive a partial refund for a large item?

In certain eligible circumstances, Hausbasic may offer an optional partial refund as a mutually agreed resolution. Availability depends on the product, the issue involved, and applicable customer rights. Please contact our support team for assistance.

16. How can I contact Hausbasic regarding my shipment?

You can contact our customer support team using the official email address listed in the Contact Us section of this policy. Please include your order number for faster assistance.

Thank You for Shopping with Hausbasic

We appreciate your trust in Hausbasic and are committed to making your online shopping experience as convenient, transparent, and reliable as possible.

From everyday essentials and toys to furniture and electrical appliances, we aim to help you shop confidently with clear product information, free eligible standard shipping, and dependable customer support.

Hausbasic — Everyday Essentials for Better Living.