Welcome to Hausbasic!

At Hausbasic, customer satisfaction is an important part of everything we do. We believe that shopping for your home, family, and everyday needs should be convenient, reliable, and worry-free.

Whether you're purchasing furniture, electrical appliances, toys and games, home essentials, or products from our other collections, we want you to feel confident about every purchase.

We understand that sometimes a product may not meet your expectations, arrive damaged, have a manufacturing defect, or simply not be the right choice for your needs.

For this reason, we have established a comprehensive Return & Refund Policy to help customers understand their options and the procedures for requesting a return, replacement, exchange, or refund.

Hausbasic offers a 30-day return policy on eligible products.

This policy explains return eligibility, the return request process, product-specific conditions, return shipping responsibilities, refunds, exchanges, damaged merchandise, and special considerations for oversized products.

Our goal is to address legitimate customer concerns fairly, transparently, and in accordance with applicable consumer protection laws.

Please read this policy carefully before making a purchase.

2. Our 30-Day Return Policy

Hausbasic offers customers the opportunity to request a return within 30 calendar days of receiving an eligible product.

The return period begins on the date the item is delivered to the address provided during checkout.

For orders containing multiple items delivered separately, the applicable 30-day return period begins on the delivery date of each individual item.

To qualify for a standard return, customers must submit their return request within the applicable 30-day period and satisfy the eligibility conditions outlined in this policy.

You may request a return if:

• You received an incorrect product.

• Your product arrived damaged.

• Your product has a manufacturing defect.

• Your order contains missing or incorrect components.

• You received an eligible product that does not meet your expectations.

• You changed your mind about an eligible purchase.

• The product is unsuitable for your needs, provided it remains eligible for return.

• Another qualifying issue affects your purchase.

Not every product qualifies for an unconditional change-of-mind return. Certain items may have clearly disclosed category-specific restrictions, which are explained later in this policy.

If you believe your product is defective or your order was not fulfilled correctly, please contact our customer support team, even if the standard return period has expired. Additional remedies may apply under applicable law or product warranties.

3. General Return Eligibility Requirements

For standard returns involving an unwanted product or change of mind, the following conditions generally apply.

Product Condition

The item should be unused, undamaged by the customer, and in a condition suitable for return.

Original Packaging

Where reasonably possible, the product should be returned in its original packaging, with protective materials and packaging components included.

Included Accessories

Any included accessories, manuals, cables, remote controls, hardware, or other components should be returned with the product.

Proof of Purchase

The customer must provide sufficient information for Hausbasic to verify the purchase.

Acceptable purchase information may include an order number, order confirmation email, or another reliable purchase record.

Return Request

The customer must contact Hausbasic within 30 days of delivery and follow the return instructions provided by our support team.

Proper Return Handling

The product should be packaged securely to prevent damage during transportation.

We understand that customers may need to open packaging to reasonably inspect a product. Opening a package does not automatically make an otherwise eligible item non-returnable.

However, excessive use, customer-caused damage, missing components, or alterations may affect change-of-mind return eligibility.

These conditions do not remove any legal rights relating to defective products, incorrectly supplied merchandise, or other legally protected claims.

4. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: speedippc@gmail.com

Website: https://hausbasic.com

Email Subject: Return Request – Order #[Your Order Number]

Please include the following information:

1. Your full name.

2. Your Hausbasic order number.

3. The email address used during checkout.

4. The product you wish to return.

5. The reason for the return.

6. A brief description of any product-related issue.

7. Relevant photographs, if the item is damaged, defective, or incorrect.

Photographs help us understand problems more efficiently but will not be demanded where providing them is unreasonable or unnecessary.

What Happens Next?

Once we receive your request, our customer support team will review the information provided.

Depending on the circumstances, we may:

• Confirm your return eligibility.

• Request reasonable additional information.

• Provide return instructions.

• Arrange a return shipping label where applicable.

• Coordinate a carrier pickup for certain large items.

• Offer an appropriate replacement or exchange.

• Discuss a mutually agreed partial refund when appropriate.

• Provide another available resolution.

If your return requires shipping the item back, please follow the instructions provided by our team.

Do not send merchandise to an address obtained from the package, shipping label, manufacturer, or another source unless Hausbasic has confirmed that the address is appropriate for your return.

Our return destinations may differ depending on the product, warehouse, and fulfillment arrangements.

Sending a product to an unapproved location can cause delays or prevent us from properly identifying and processing the return.

5. Return Authorization and Instructions

Customers should contact Hausbasic before shipping a return.

This helps us identify the order, review eligibility, and provide the correct return destination.

Once a return is approved, our team will provide relevant instructions, which may include:

• Return destination.

• Applicable return reference information.

• Packaging guidance.

• Return carrier instructions.

• Return label details, where applicable.

• Pickup arrangements for oversized items.

• Any agreed return shipping costs.

Return instructions may vary between standard parcels, furniture, appliances, and other large merchandise.

Please retain the return shipment tracking number when one is available.

If you submitted a qualifying return request within the 30-day window, the additional time reasonably necessary to obtain authorization or complete the return shipment will not automatically invalidate your timely request.

Customers should still follow the provided return instructions without unnecessary delay.

6. Return Shipping Costs

Hausbasic offers free standard outbound shipping on eligible orders, as described in our Shipping Policy.

However, free delivery of the original order does not automatically mean that all returns include complimentary return shipping.

Return shipping responsibilities depend on the reason for the return.

6.1 Returns Due to Change of Mind

If you wish to return an eligible product because you changed your mind, no longer need it, ordered the wrong size or variation, or simply prefer a different item, you are responsible for the return shipping costs unless a different arrangement was expressly offered.

For standard parcels, you may be instructed to purchase an appropriate tracked return service.

If Hausbasic offers a return label for a customer-paid return, its cost will be communicated before you agree to use the label or have any amount deducted from your refund.

Return transportation expenses may vary depending on the product's size, weight, destination, and carrier.

6.2 Returns Due to Our Error

Where a return is required because of an error attributable to Hausbasic or our fulfillment partners, we will arrange or cover reasonable required return shipping costs.

Examples include:

• Incorrect product delivered.

• Incorrect variation supplied.

• Product materially different from the description.

• Item damaged before or during delivery.

• Product confirmed defective on arrival.

• Missing components that cannot otherwise be supplied.

Customers should contact us before arranging paid return shipping so that we can provide suitable instructions.

6.3 Return Shipping for Furniture and Oversized Products

Large furniture, heavy appliances, and other oversized merchandise may require freight transportation or specialized carrier services.

If an eligible oversized item is being returned for a change-of-mind reason, the customer is responsible for the applicable return transportation costs unless otherwise expressly agreed.

These costs can be substantially higher than standard parcel shipping.

Where we coordinate a customer-paid freight return, the applicable transportation amount will be communicated for approval before the customer incurs that charge.

Where Hausbasic is responsible for an eligible defective, damaged, or incorrect-item return, we will arrange or cover reasonable necessary return transportation costs.

We will not impose undisclosed return shipping charges.

7. Restocking Fees

Hausbasic does not charge a standard restocking fee for eligible returns under this policy.

Customers may still be responsible for the applicable customer-paid return shipping costs described above.

Optional specialized services, if separately requested by the customer, may carry their own disclosed charges.

We will not introduce an undisclosed restocking fee after a purchase has been made.

Any applicable fees must be disclosed in accordance with consumer protection requirements.

8. Furniture and Large Item Returns

Hausbasic offers a variety of furniture and household products that may be larger, heavier, or more complex to transport than ordinary merchandise.

Examples include:

• Sofas and couches.

• Beds and bed frames.

• Dining tables and chairs.

• Cabinets and wardrobes.

• Desks and office furniture.

• Bookshelves and storage units.

• Large electrical appliances.

• Oversized home accessories.

• Other bulky household products.

These products may require special handling during returns.

8.1 Eligibility for Furniture Returns

Furniture generally follows our 30-day return policy unless a specific restriction was clearly disclosed before purchase.

For standard change-of-mind returns, furniture should be in suitable return condition.

The item should not have damage caused by improper use, neglect, unauthorized alterations, or inappropriate handling.

Customers should retain packaging materials where reasonably possible, particularly when the item may need to be transported by a freight carrier.

8.2 Assembled Furniture

Some furniture requires assembly before use.

If the customer assembles furniture and later requests a change-of-mind return, eligibility may depend on the product's condition and whether it can be safely disassembled and returned without damage.

Assembly alone will not automatically invalidate a claim relating to a product defect, incorrect item, or another legally protected issue.

Customers should contact our support team before attempting to disassemble or repack large furniture.

8.3 Return Pickup and Freight Arrangements

Certain large-item returns may require scheduled pickup.

Where necessary, Hausbasic may help coordinate a suitable carrier or freight service.

The customer may be asked to provide reasonable information about package dimensions, item condition, pickup accessibility, and any relevant handling requirements.

Customers should not independently arrange an expensive furniture return before receiving instructions if they expect Hausbasic to cover or coordinate the transportation.

8.4 Important Notice Regarding Large-Item Return Expenses

The cost of returning oversized merchandise may be greater than the cost of returning a small parcel.

For a change-of-mind return, applicable transportation costs remain the customer's responsibility unless a different arrangement has been expressly agreed.

Customers are encouraged to review dimensions, product specifications, room measurements, and product descriptions before purchasing large furniture.

9. Optional Partial Refunds for Large or Bulky Products

Hausbasic understands that returning a large or heavy product is not always the most convenient solution.

In certain eligible cases, we may offer an optional partial refund as an alternative to a physical return.

This option may be considered when:

• A furniture item has a minor cosmetic issue.

• A product has a small defect that does not prevent its intended use.

• A customer prefers to keep an item despite an issue.

• Returning the product would require specialized handling.

• Both Hausbasic and the customer agree that a partial refund is a suitable resolution.

How Partial Refunds Work

A partial refund is assessed individually, based on the relevant product and circumstances.

If this option is available, our customer support team will communicate the proposed refund amount.

The customer may then decide whether to accept the proposal.

Partial refunds are optional and must be mutually agreed upon.

The amount is not automatically calculated as a fixed percentage of the original product price.

A partial refund will not be issued as a final settlement without the customer's agreement to the applicable terms.

If an agreement is reached, the refund will be processed according to the confirmed arrangement.

Important Customer Protection

Customers are not required to accept a partial refund instead of another remedy to which they are legally entitled.

If a product is materially defective, incorrect, or otherwise subject to mandatory consumer protection remedies, Hausbasic will honor the applicable requirements.

Offering a partial refund does not eliminate other available legal rights.

10. Damaged Products

We take product condition and shipping-related damage seriously.

If your order arrives with damage, please contact us as soon as reasonably possible.

Examples of damage include:

• Broken furniture components.

• Cracked or chipped surfaces.

• Damaged electrical appliance housings.

• Broken glass or plastic parts.

• Significant scratches or dents.

• Structural damage.

• Missing or broken packaging contents.

• Other damage affecting the product's condition or use.

When contacting our support team, please include your order number and a description of the issue.

We may request photographs of the damaged item and shipping packaging to help assess the situation.

Depending on the circumstances, we may offer:

• A replacement product.

• A replacement component.

• An appropriate repair arrangement.

• A full refund.

• An optional mutually agreed partial refund.

• Another remedy required or permitted by applicable law.

The appropriate solution will depend on the nature of the damage, product availability, and applicable legal requirements.

Where returning a damaged product is necessary and Hausbasic is responsible for the issue, we will arrange or cover reasonable required return transportation.

If an item appears electrically unsafe or structurally unstable, please discontinue its use and contact us for further assistance.

11. Defective or Malfunctioning Products

If you receive a product that does not function as reasonably expected or has a manufacturing defect, please contact Hausbasic.

This section is particularly relevant to electrical appliances, electronic accessories, battery-powered products, and other merchandise with operating components.

Examples include:

• An appliance that does not power on.

• A product with defective controls.

• An electronic device with malfunctioning components.

• A product that does not perform an advertised essential function.

• A mechanical defect affecting normal operation.

• A product with a significant manufacturing or assembly fault.

Please provide your order number and a description of the problem.

Where relevant and reasonably available, a short video or photograph may help our team understand the issue.

We may offer troubleshooting instructions where appropriate, but customers will not be required to perform unsafe procedures.

If the product is confirmed defective, an appropriate remedy may include repair, replacement, refund, or another legally required solution.

Our standard 30-day return window does not cancel any rights the customer may have under applicable warranty or consumer protection laws.

12. Incorrect Items or Wrong Product Variations

If you receive an item different from the product you ordered, please contact us.

Examples include:

• Incorrect product model.

• Wrong color.

• Wrong size.

• Incorrect furniture variation.

• Different product from the one ordered.

• An incorrect accessory or component.

• A materially different product specification.

Please include your order number and a description of the discrepancy.

We will review the order and fulfillment information.

When an error is confirmed, we will work to arrange the appropriate replacement, correction, or refund.

Any required return shipping resulting from our fulfillment error will be arranged or covered by Hausbasic.

13. Missing Parts and Incomplete Products

Certain Hausbasic products, especially furniture, appliances, and toys, may include several parts or accessories.

If your order arrives with missing components, please contact customer support.

Examples may include:

• Missing assembly hardware.

• Missing furniture legs or fittings.

• Missing appliance accessories.

• Missing electrical cables.

• Missing remote controls.

• Missing toy components.

• Missing instruction manuals where required.

• Missing items that were advertised as included.

Before contacting us, please confirm whether your order contains multiple packages or separate shipments.

If a component is confirmed missing, we will review whether it can be supplied separately.

When appropriate, we may arrange a replacement part, replacement item, refund, or another suitable remedy.

Customers will not be charged for correcting an omission caused by our fulfillment process.

14. Toys and Games Returns

Eligible toys and games are covered by our standard 30-day return policy.

For a standard change-of-mind return, the product should be unused and in suitable return condition, with the included pieces and accessories.

Products with missing game pieces, customer-caused damage, or excessive use may not qualify for an ordinary change-of-mind return.

For products containing batteries, electronics, or other special components, additional shipping instructions may apply.

Where an item is defective, damaged on arrival, incomplete, or incorrectly supplied, the customer may be entitled to an appropriate remedy regardless of the standard change-of-mind conditions.

Products with specifically disclosed hygiene, safety, or other legally permitted return restrictions will be identified before purchase.

15. Electrical Appliances and Electronic Products

Electrical appliances and electronic merchandise may have product-specific return considerations.

Customers are encouraged to review product descriptions, electrical specifications, dimensions, compatibility information, and included accessories before purchase.

For a standard change-of-mind return, products should remain in suitable return condition and include the accessories originally supplied.

If an appliance is malfunctioning or defective, please contact our support team before attempting repair or return shipment.

Some electronic products may contain rechargeable or lithium batteries and require special packaging or transportation methods.

Customers should follow any applicable return instructions for these products.

Do not ship a product with a visibly damaged, swollen, overheating, or otherwise unsafe battery without first obtaining appropriate safety and carrier guidance.

Our return conditions do not eliminate applicable manufacturer warranties, implied warranty protections, or other statutory remedies.

16. Non-Returnable and Restricted Products

Although Hausbasic offers a 30-day return policy for eligible merchandise, certain products may be excluded from ordinary change-of-mind returns where legally permitted and clearly disclosed before purchase.

Potential restricted categories include:

• Personalized or custom-made products.

• Gift cards.

• Perishable products.

• Certain opened hygiene or personal care products.

• Certain safety-sensitive products after use.

• Products specifically identified as final sale before purchase.

• Products that cannot reasonably be resold for legitimate health or safety reasons.

A product will not be treated as final sale merely because it is expensive, heavy, or belongs to the furniture or electrical appliance category.

Where a specific product has a return restriction, we aim to display the relevant limitation clearly on the product page or otherwise before checkout.

A final-sale designation does not eliminate legally required remedies for defective, incorrectly described, or incorrectly supplied goods.

If you are uncertain whether a particular product qualifies for a return, please contact our customer support team before purchasing.

17. Sale, Discounted, and Promotional Items

Products purchased during promotional campaigns, seasonal sales, or discount events generally remain eligible for our 30-day return policy unless a specific final-sale restriction was clearly disclosed before purchase.

Examples include:

• Seasonal promotions.

• Coupon-code purchases.

• Limited-time discounts.

• Clearance promotions.

• Bundle offers.

• Storewide promotional sales.

If a discounted item qualifies for a refund, the refund will ordinarily be based on the amount actually paid for the returned item, subject to applicable adjustments.

If a promotion required purchasing multiple products together, returning part of the order may affect the promotional pricing.

Any such adjustment must be consistent with the promotion's disclosed terms and applicable law.

We will not introduce new restrictions retroactively after an order has been placed.

18. Exchanges

If you would like to exchange an eligible item for another size, color, variation, or product, please contact our customer support team.

Exchange availability depends on the item and current product inventory.

For ordinary preference-based exchanges, return shipping responsibilities follow the terms described in this policy.

If the exchange is required because Hausbasic supplied a defective or incorrect product, we will arrange the applicable correction without charging the customer for our error.

If an exchange is unavailable, we may offer an eligible return and refund so that the customer can place a new order.

Price differences between products or variants will be explained before any agreed exchange is completed.

19. Refund Approval and Processing

After a return is received, when physical return is required, Hausbasic may inspect the item to confirm its condition and eligibility.

Inspection may include checking:

• Product identity.

• Returned quantity.

• Physical condition.

• Included accessories.

• Relevant defect or damage.

• Whether the return matches the authorized request.

Once the return has been reviewed and a refund is approved, the refund will be initiated as promptly as reasonably practicable and within applicable legal requirements.

We will communicate the refund status using the available customer contact information.

Please note that payment providers and financial institutions may require additional time to post approved refunds to customer accounts.

A refund processing confirmation does not always mean that the funds will appear immediately in your bank or card account.

If you have not received a refund that we have confirmed as issued, please contact us for assistance.

20. Refund Method

Approved monetary refunds will normally be issued to the original payment method used for the purchase.

Depending on the original transaction, this may include an eligible credit card, debit card, or another supported payment service.

Refunds will not ordinarily be issued to an unrelated bank account or another person's payment method.

For transactions involving a gift card, store credit, installment provider, or another specialized payment arrangement, the applicable payment provider's procedures may affect how the refund is credited.

Any alternative refund arrangement will be subject to customer agreement where required and applicable law.

We do not require customers to accept store credit instead of a monetary refund when a monetary refund is legally required.

21. Full and Partial Refund Amounts

The amount refunded depends on the reason for the refund and the applicable transaction circumstances.

Full Refunds

A full refund may apply when:

• An order is canceled because it cannot be fulfilled.

• An eligible product is returned in accordance with this policy.

• A product is materially defective and a full refund is the appropriate remedy.

• An incorrect product was supplied and the customer is entitled to a refund.

• The order was not delivered and a refund is required.

• Another situation legally requires a full refund.

Partial Refunds

A partial refund may apply when:

• Both the customer and Hausbasic agree that the customer will retain an item with a minor issue.

• A mutually agreed adjustment resolves a qualifying product concern.

• Only part of an order is canceled or returned.

• A disclosed promotional price adjustment applies to a partial return.

• Another appropriate and legally permitted arrangement has been agreed upon.

For eligible standard returns, the refund generally reflects the amount paid for the returned merchandise, including applicable sales tax attributable to that merchandise.

Any permitted customer-paid return shipping costs or previously disclosed optional service charges will be handled according to the applicable terms.

Because standard outbound shipping is free for eligible orders, there is ordinarily no standard outbound shipping amount to deduct from the refund.

Refund amounts will not be reduced by undisclosed penalties.

22. Return Requests After 30 Days

Our standard change-of-mind return window lasts 30 calendar days from delivery.

Return requests submitted after that period may no longer qualify for ordinary preference-based returns.

However, customers should still contact Hausbasic if the product has a manufacturing defect, warranty issue, or another problem that may qualify for additional protection.

Depending on the product and circumstances, assistance may be available through:

• Applicable manufacturer warranties.

• Product-specific warranty terms.

• Relevant implied warranties.

• Consumer protection laws.

• Another remedy voluntarily offered by Hausbasic.

The expiration of our standard 30-day return period does not automatically eliminate legally enforceable rights.

23. Order Cancellation Before Shipment

If you wish to cancel an order before shipment, please contact:

speedippc@gmail.com

Include your order number and cancellation request.

We will review whether the order can still be canceled through our fulfillment system.

Some orders begin processing shortly after purchase.

If an order has already been dispatched, a voluntary cancellation may no longer be possible through the ordinary pre-shipment process.

In such cases, the customer may need to follow the applicable return procedure after delivery.

However, statutory cancellation rights remain unaffected.

If Hausbasic cannot ship an order within the applicable promised shipping period, we will provide legally required notifications, cancellation options, and refunds under applicable law.

If an order is canceled before shipment and qualifies for a refund, the applicable refund will be issued using the original payment method or another legally permitted arrangement.

24. Orders That Never Arrive

If you have not received your order, please contact our customer support team.

We may review:

• The original order confirmation.

• Product-specific delivery information.

• Carrier tracking updates.

• Shipment records.

• Delivery confirmation information.

• Available carrier investigation results.

If the shipment is delayed, we will communicate the appropriate available options.

If an order is lost, undelivered, or cannot be fulfilled, we will address the matter in accordance with applicable law and our shipping obligations.

Where a refund is required because the order was not shipped or properly fulfilled, customers will not be required to accept store credit instead of the legally required refund.

For further details, please refer to our Shipping Policy.

25. Packages Marked Delivered but Not Received

If a package is marked as delivered but you cannot locate it, please contact Hausbasic.

We may investigate the matter with the relevant carrier or fulfillment provider.

The review may involve available delivery photographs, tracking records, delivery scans, and other relevant information.

We understand that delivery scans can sometimes contain errors.

A package being marked as delivered does not automatically mean that every dispute is resolved.

If a delivery failure is confirmed or an appropriate remedy is otherwise required, Hausbasic will work toward a suitable resolution.

26. Customer-Caused Damage and Improper Use

For ordinary change-of-mind returns, items damaged after delivery because of customer misuse, accidents, improper handling, or unauthorized modifications may not qualify for a standard refund.

Examples may include:

• Damage caused by improper installation.

• Physical damage after delivery.

• Unauthorized product modifications.

• Damage caused by use outside the intended purpose.

• Missing components caused by customer handling.

• Damage resulting from improper return packaging.

This section does not apply to damage or defects that were already present on delivery or otherwise fall within applicable consumer or warranty protections.

Each disputed case may be reviewed based on the available evidence and circumstances.

27. Return Packaging and Product Protection

Customers should package returned items carefully to reduce the risk of transportation damage.

Where available, we recommend using the original protective packaging.

For fragile goods, appropriate padding or cushioning may be necessary.

For electronics, batteries, or other regulated items, customers must follow applicable carrier safety instructions.

For furniture, the correct return packaging may depend on whether the product is assembled, disassembled, or shipped in multiple cartons.

If special packaging is required, our customer support team will provide the appropriate available instructions.

Where Hausbasic has arranged a return because of our error, we will discuss reasonable packaging and collection requirements with the customer.

28. Refunds for Bundles and Multi-Item Orders

Some Hausbasic purchases may contain multiple products, bundled merchandise, or promotional combinations.

If you return only one item from a multi-item order, the refund will normally apply to the returned item rather than the entire order.

Where a discount was applied across several products, the refundable amount may reflect the portion of the discount attributable to the returned product.

For promotional bundles, the originally disclosed promotion terms may determine whether a partial return affects pricing.

We will explain any applicable adjustment and will not impose a previously undisclosed penalty.

If the entire eligible order is returned, the refund will be calculated according to the applicable return terms for all returned items.

29. Gifts and Purchases Made for Others

If you purchased an item as a gift, the normal return eligibility and product conditions generally apply.

For privacy and payment security reasons, refunds are normally issued to the original purchaser's payment method.

If you received an item as a gift and wish to request assistance, please contact our customer support team.

We may require sufficient order information to verify the original purchase.

Store credit or an exchange may be considered where available and agreed upon.

We cannot guarantee a refund to a different individual or payment account.

30. Disputed Returns and Customer Support Reviews

If you disagree with a return eligibility decision or refund amount, please contact our customer support team.

Provide your order number and a clear explanation of the concern.

Where useful, include photographs, purchase records, previous communications, or other relevant information.

We will review the available evidence and the applicable terms.

We aim to resolve legitimate concerns fairly and reasonably.

Nothing in this policy prevents customers from exercising rights available through applicable consumer protection laws, payment dispute processes, or other lawful remedies.

31. Fraudulent or Abusive Return Activity

Hausbasic reserves the right to investigate credible indications of fraudulent return activity, including knowingly false claims, return of unrelated products, or intentional misuse of return arrangements.

Any decision concerning a disputed return will be based on relevant information, our published terms, and applicable law.

We will not automatically reject a legitimate claim merely because a customer has previously requested a return.

No provision in this section limits mandatory consumer protections.

32. Warranty Rights and Consumer Protection

Certain products may be accompanied by manufacturer warranties or subject to express or implied warranties under applicable law.

Warranty coverage and duration may vary by product.

Where available, product-specific warranty information should be reviewed in the relevant product description or documentation.

Our 30-day return policy is separate from any additional legal warranty protections.

Customers may have rights and remedies that continue beyond the standard return period.

We do not use this policy to exclude or restrict rights that cannot lawfully be excluded.

33. Changes to This Policy

Hausbasic may revise this Return & Refund Policy to reflect updates to business operations, product offerings, fulfillment arrangements, or applicable legal requirements.

When changes are made, the updated policy will be published on our website with a revised effective date.

Material changes will not retroactively remove applicable return rights or commitments associated with orders placed under an earlier policy.

Customers are encouraged to review the policy before making a purchase.

34. Contact Information

If you have questions about returns, refunds, exchanges, damaged products, furniture returns, or order cancellations, please contact us.

Business Name: Hausbasic

Website: https://hausbasic.com

Customer Support Email: speedippc@gmail.com

When contacting support, please include your order number and a brief description of your request.

Our customer support team will review your inquiry and provide assistance through our available support channels.

A written copy of this policy is available upon request.

Frequently Asked Questions

1. Does Hausbasic offer a 30-day return policy?

Yes. Eligible products may be returned when the customer submits a qualifying request within 30 calendar days of delivery, subject to the conditions in this policy.

2. When does the 30-day return period begin?

The return period begins on the date the applicable product is delivered.

3. How do I start a return?

Contact speedippc@gmail.com with your order number and reason for the return. Our support team will provide the appropriate instructions.

4. Are returns free?

For customer-preference or change-of-mind returns, the customer is responsible for return shipping unless otherwise expressly agreed. Where a return is required because of our error or a qualifying defect, Hausbasic will arrange or cover reasonable required return shipping.

5. Can I return furniture?

Yes. Eligible furniture items are covered by the 30-day return policy, subject to the relevant condition requirements and any clearly disclosed product-specific restrictions.

6. Do I have to pay to return a sofa or other large product?

For an eligible change-of-mind return, the customer is responsible for applicable return transportation costs. For returns required because of our error, damage, or a qualifying defect, Hausbasic will arrange or cover the reasonable necessary costs.

7. Can I get a partial refund instead of returning furniture?

A partial refund may be offered in certain eligible circumstances if both you and Hausbasic agree. It is not guaranteed, and you do not have to accept one instead of a remedy to which you are legally entitled.

8. What should I do if my item arrives damaged?

Contact speedippc@gmail.com with your order number and a description of the damage. Provide photographs where reasonably available so we can assess the issue and arrange an appropriate solution.

9. Can I return a defective electrical appliance?

Yes. Defective appliances may qualify for return, replacement, repair, refund, or another applicable remedy. Please contact our team before returning electronic products, especially if they contain batteries.

10. Can I return a product simply because I don't like it?

Yes, provided the item qualifies for an ordinary change-of-mind return and the applicable conditions are satisfied.

11. How will I receive my refund?

Approved refunds will normally be issued to your original payment method, subject to applicable payment provider procedures and legal requirements.

12. How long does a refund take?

We process approved refunds as promptly as reasonably practicable and within the applicable legal requirements. Banks and payment providers may require additional time to post funds to your account.

13. Do you charge restocking fees?

No standard restocking fee is charged for eligible returns under this policy. Applicable customer-paid return shipping costs are separate.

14. Can I return a discounted item?

Generally, yes. Discounted items remain subject to our normal return policy unless a clearly disclosed final-sale restriction applies.

15. Can I exchange a product?

Exchanges may be available depending on product eligibility and inventory. Please contact customer support to discuss the available options.

16. What if my order contains missing parts?

Contact us with your order number and details of the missing components. We will review whether a replacement part, replacement product, or another appropriate remedy can be arranged.

17. Can I return an item without its original packaging?

Please contact us. The packaging requirements depend on the reason for the return, product condition, and applicable consumer rights. Missing packaging does not automatically eliminate a valid defective-product claim.

18. What happens if I request a return after 30 days?

Standard change-of-mind returns may no longer be available after 30 days. However, additional warranty or consumer protection remedies may still apply.

19. Can I cancel my order before it ships?

You may request cancellation by emailing customer support. We will review the order's fulfillment status and applicable cancellation rights.

20. What if my refund hasn't appeared in my account?

If Hausbasic has confirmed that your refund was issued, check with your payment provider for posting updates. You can also contact our team for assistance.

21. Do I need to send the product back before getting a refund?

For standard returns, physical return and inspection may be required. For certain damaged, defective, or oversized items, Hausbasic may approve another arrangement when appropriate.

22. What if I receive the wrong color, model, or size?

Contact us with your order number. If the incorrect variation was supplied due to our error, we will arrange an appropriate correction without charging you for the error.

23. Is free shipping the same as free returns?

No. Free standard delivery applies to eligible purchases. Return shipping costs depend on the reason for the return and the applicable terms.

24. What is the official Hausbasic support email?

Our customer support email is speedippc@gmail.com.

Our Commitment to You

At Hausbasic, we want every customer to shop with confidence.

We understand that purchasing furniture, electrical appliances, toys, and other household products online requires trust.

Our goal is to provide a fair and transparent return process, communicate clearly, and work toward appropriate solutions when purchases do not go as expected.

Thank you for choosing Hausbasic.

Hausbasic — Everyday Essentials for Better Living.